The efforts of hard-working Independent Business Owners (IBO) have made Quixtar the number one online retailer in the Health and Beauty category based on sales, and 22nd among all e-commerce sites, according to Internet Retailer's “Top 500 Guide.” According to the magazine, Quixtar sells more online than Avon, Barnes & Noble.com, Costco, Home Depot, Toys 'R' Us, L.L. Bean, Drugstore.com, and many more.
Company Statistics
Sales
- Since 1999, IBOs powered by Quixtar have earned more than $2.2 billion in bonuses and other incentives by generating sales of more than $6.8 billion at www.quixtar.com, and another $500 million for Quixtar Partner Stores.
- Quixtar-powered IBOs generated revenues of $1.072 billion for Quixtar for the fiscal year ended in Dec., 2007, the fifth consecutive year in which the company surpassed the billion-dollar mark. IBOs also generated $70.1 million in revenues for Quixtar's Partner Stores in 2007.
Facilities
- IBO businesses are supported by six distribution centers across North America that total over 1.5 million sq. ft. of warehousing space.
- The world headquarters of Alticor, Quixtar's parent company, includes more than 80 separate buildings on about 300 acres for offices, manufacturing, and research and development. It spans more than 4 million square feet and stretches for 1 mile.
- Headquarters has more than four miles of railroad track, making it one of the largest private rail yards in West Michigan.
- Quixtar's Customer Support center occupies 45, 174 sq. ft., which is slightly bigger than a football field at 42,000 sq. ft. (not including the end zone).
- Quixtar Customer Support received more than 3.5 million calls in 2005 and handled more than 370,000 emails. Customer Support's busiest day of 2005 was October 31 with 30,717 calls received.
- Access Business Group, Quixtar’s sister company, delivered 14.2 million packages for 5.6 million Quixtar orders in 2005, 99.64% on time.
Research & Development
- The Alticor family of companies has been granted more than 600 patents worldwide, with more than 450 pending.
- Alticor employs more than 500 R&D and Quality Assurance scientists and support staff. They have published in more than 400 publications to industry peers and affiliates.
- The Quality Assurance division includes more than 150 technical specialists: chemists, microbiologists, and quality engineers. More than 500,000 tests are performed each year to ensure consistent quality.
Employees
- IBO businesses are supported by nearly 900 Quixtar employees and an additional 3,800 plus Alticor employees in North America.
- IBO businesses are supported by a Customer Support center of 450 employees.